Refunds and Cancellations-

No Refunds will be offered on Discontinued Merchandise, Lot Specials or AS-IS Specials. In the event that you need to cancel your order Please contact us ASAP: toll free at 866-857-5548.

Cancellations-
You may cancel your order at any time without penalty if the following conditions exist.
1. Your item is a regular stock item and is not a special order item.
2. Your order has not shipped.

In the event that you need to cancel an order after it has shipped contact us immediately.  You may not cancel orders or return items that are "Special Order", sold "AS-IS", not regularly stocked items and custom flooring.

If the order has been shipped you will be responsible for all freight charges incurred to you as well as the freight charges for the return of the merchandise, as well as re stocking charges for the item.  You will be responsible for repackaging and re-palletizing the materials for return shipment.  You will be responsible for getting the product onto the shipping vehicle.  If you cannot get the product onto the shipping vehicle, we can arrange for the appropriate pickup options and you will be charged for those services.  These service prices may vary depending on your location, please call one of our friendly sales representatives for details.

Due to changes that can occur in production lots returns will not be allowed after 30 days.

Conditions of returns-
1. Only materials in original and unopened packaging will be considered for return.
2. No returns will be accepted without a Return Authorization Number.  (Numbers will be given at the sole discretion of Black River Flooring Corp.)
3. The return must be for all of the materials purchased.  We can not accept returns for unused materials (product overages)
4. All returns are subject to a 30% restocking fee.
5. Customers returning items are responsible for all shipping costs associated with the original order as well as  return freight cost.
6. Refunds will be made in the same form of payment as originally used to pay for the order within 14 business days of receiving the items in our warehouse.

Moldings and Accessory items-
We can not accept returns on moldings or open cartons of materials. Wood and cork floors are products of nature and natural color variation can be expected. Moldings are not typically made by the same companies that manufacture the flooring products.  Moldings are meant to be coordinating and to be as best of match as possible.  If you need an exact match for moldings of flooring we suggest that you fabricate moldings directly from the flooring which you ordered.

The Return policy is good for a period of 30 days from date of purchase, after 30 days we can not accept returns on any orders. Site images may not be accurate due to the various types and settings of monitors. Samples are available for verification of milling and finish details.

Product Color Variation
Samples and web images are not directly representative of an exact product color. Products of nature will always contain some level of natural color variation.  We strive to correctly represent our products on the website with the best of our abilities.  We understand that color is important to most of our customers, and that products can and will appear differently to different people under many circumstances including lighting and existing room colors, along with the products natural color variation.  We strongly suggest that if color is a very important aspect of your project, that you order a 1-3 carton amount and lay it out in the rooms to be installed.  This is the best method to ensure the product color meets your expectations.